What are notifications?
Notifications let Interact reach out to you — or your team — when something happens. Instead of manually checking whether a scheduled job ran successfully, you get a message sent directly to where you work.Notification channels
Interact supports three delivery channels:Delivered via Customer.io. Emails include a summary of the run and a link to the full results in Interact.
Slack
Posts a message to a Slack channel of your choice. Includes a run summary and link to results.
Microsoft Teams
Posts a card to a Teams channel via an incoming webhook. Includes a run summary and link to results.
What triggers a notification?
Notifications are triggered by log events that Interact generates during agent and report runs. You can filter which events each channel receives:By log level
By log topic
You can further filter notifications by topic — the type of event that occurred:
Set the level and topics per channel to keep notifications relevant and avoid noise.
How channels attach to agents and reports
A notification channel on its own doesn’t send anything. You need to attach it to the entities you want to monitor:- Agent jobs — attach a channel in the job’s notification settings
- Reports — attach a channel in the report’s notification settings