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Overview

Notification channels are created in Settings → Notification channels. Each channel has a type (email, Slack, or Teams), delivery settings, and filters that control which events it receives. Once created, you attach channels to the specific agents or reports you want to monitor.

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Email

1

Go to Settings → Notification channels

Click Add channel and select Email.
2

Enter recipient email addresses

Add one or more email addresses that should receive the notifications. You can add multiple recipients.
3

Set filters

Choose which log level and topics this channel should receive:
  • Log level: Info, Warning, or Error
  • Topics: failed_run, anomaly, completed_run (select one or more)
4

Save the channel

Click Save. The channel is now available to attach to agents and reports.
Email notifications are delivered via Turntwo’s Customer.io integration. Emails come from a Turntwo-branded address and include a summary of the run plus a link to the full results in Interact.

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Slack

1

Create an incoming webhook in Slack

  1. Go to api.slack.com/apps and open (or create) your Slack app
  2. Under Features, click Incoming Webhooks and enable it
  3. Click Add New Webhook to Workspace
  4. Choose the channel where notifications should be posted
  5. Copy the Webhook URL — you’ll paste it into Interact
If you don’t have access to create Slack apps, ask your Slack workspace admin for help.
2

Add the channel in Interact

Go to Settings → Notification channels, click Add channel, and select Slack.
3

Paste the webhook URL

Enter the webhook URL you copied from Slack.
4

Set filters

Choose which log level and topics this channel should receive.
5

Save the channel

Click Save. Interact will post a test message to your Slack channel to confirm the connection is working.

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Microsoft Teams

1

Create an incoming webhook in Teams

  1. In Microsoft Teams, navigate to the channel where you want to receive notifications
  2. Click the … menu next to the channel name → Connectors
  3. Find Incoming Webhook in the list and click Configure
  4. Give the webhook a name (e.g. “Interact Alerts”) and click Create
  5. Copy the webhook URL — you’ll paste it into Interact
2

Add the channel in Interact

Go to Settings → Notification channels, click Add channel, and select Microsoft Teams.
3

Paste the webhook URL

Enter the webhook URL you copied from Teams.
4

Set filters

Choose which log level and topics this channel should receive.
5

Save the channel

Click Save. Interact will post a test card to your Teams channel to confirm the connection is working.

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Attaching a channel to an agent job

After creating a channel, attach it to the jobs you want to monitor:
  1. Go to Agents → select your agent → Jobs tab
  2. Click on a job to open its settings
  3. Scroll to Notifications and click Add notification channel
  4. Select the channel from the dropdown
  5. Save the job

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Attaching a channel to a report

  1. Go to Reports → select your report → Settings
  2. Scroll to Notifications and click Add notification channel
  3. Select the channel from the dropdown
  4. Save the report

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Managing channels

From Settings → Notification channels, you can:
  • Edit a channel to update the webhook URL, recipients, or filters
  • Delete a channel — this removes it from all attached agents and reports
Deleting a channel is permanent. Any jobs or reports that had this channel attached will no longer send notifications after deletion.